Data protection principles
We regard data protection as a customer-oriented quality feature
Since the protection of your personal data is important to us, particularly in terms of the protection of personal privacy when processing and utilizing this information, we would like to inform you of the following points:
1. General information relating to data protection and data security. Purpose of recording data.
We use your personal data as well as any subsequent amendments to your personal data when a booking is made to process your order on this website. We understand "processing an order" to mean completing the reservation, order and payment, and in the case of postal delivery, the delivery of documents to the address indicated, and if necessary the processing of cancellations and refunds, but not the unsolicited sending of our newsletter or emails.
On the one hand, our aim is to supply you with information that satisfies your interests and preferences. On the other hand, we would like our offers to be precisely what you are looking for and meet your specific requirements.
Your personal data will not be given to third parties outside the DB Group. External service providers who process data on our behalf are contractually obliged to strictly observe the provisions of the Federal Data Protection Act, and are therefore not regarded as "third parties" as far as data protection law is concerned.
Our customer database and our Internet server are state-of-the-art in terms of security measures and to the best of our knowledge and belief therefore guarantee the best possible protection of your data against loss, misuse and unauthorized or unapproved access, disclosure, modification or deletion. Your data is transferred to our Internet server using the most up-to-date security standards of the SSL [Secure Socket Layer] procedure with up to 128 bit encryption.
Implementation of and compliance with these data protection declarations
Deutsche Bahn undertakes to comply with the points mentioned above with regard to data protection as described. This is monitored by the data protection officer of DB AG.
Should you have any queries, suggestions and/or criticisms relating to data protection on this website, then please contact DB AG's data protection officer.
2. How secure is the transfer of my data to DB on the Internet?
The security of your data is an important issue on this website. Each instance of data transfer within the context of an ordering procedure takes place using the Secure Socket Layer encryption system (SSL procedure) with up to 128 bits. SSL is used all over the world by credit institutions for online banking and therefore conforms with the current highest security standards on the Internet. As soon as you have entered your data during the registration process or when placing an order and have clicked the Send button, your information is encoded and sent to us. This protects it from external access.
3. How secure is my data when it is stored in your database?
We store the data you have transferred behind a series of firewalls to ensure it is protected from any kind of external access. We handle your data in accordance with the Federal Data Protection Act, i.e. your data is neither further processed nor passed on to third parties outside DB.
4. What is a cookie?
5. External links
DB AG accepts no liability for the contents of other providers who can be contacted via the hyperlinks at its site.
DB Mobility Logistics AG
Data protection officer
Potsdamer Platz 2
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).
We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.